AUSTRALIA WIDE SHIPPING GUIDE 

The approximate delivery timeframe of orders within Australia is approx 5-12 business days (from date of dispatch). Delivery timeframes are approximate and may change depending on where you are located.

All orders include shipment tracking, which is emailed to you within 1-2 business days after you place an order.

NEW ZEALAND SHIPPING GUIDE

We only offer select product on our store for New Zealand shipping. If you are in New Zealand, please email us at info@delldesignliving.com to enquire about NZ shipping.

DELIVERY TIME FRAME FOR ORDERS TO NEW ZEALAND Time from order placed to End customer delivery is around 3-4 weeks.

DUTY TAX DISCLAIMER FOR THE NEW ZEALAND ORDERS
All orders from the end customers that are over NZ$1000 will incur a Duty tax, courier company will help to process this fee and charge to the end customer on arrival. 

Please refer to the below URL for more information:

https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances/

 

Delivery Timeframe Disclaimer:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 - 2 business days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

For more details, kindly refer to your Delldesign Living customer order account for more information on shipment tracking.

 

Customer Delivery Instructions:

If you leave a delivery instruction note when placing your order, we will do our best to communicate this with the delivery driver, however, delivery driver and company compliance is not guaranteed.

Delldesign Living utilises multiple courier providers to provide the most efficient delivery services. Couriers are chosen depending on item weight, package size and destination of delivery.

Courier Postal Services Information: 

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. Your customer will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.

 

You can use this link to track you order on Australia Post.

ARAMEX

Your customer will receive an email confirmation from Aramex along with a tracking number as soon as their orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 

 

You can use this link to track you order on Aramex.

ALLIED EXPRESS

Allied Express will contact your customer before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.

 

You can use this link to track you order using your consignment number and postcode on Allied Express.

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.

 

You can use this link to track you order on Border Express. 

COURIERS PLEASE

CouriersPlease deliveries are ‘Signature Required’. When the order is placed, the customer will receive an email asking them to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or they can reschedule delivery.

 

You can use this link to track you order on CouriersPlease. 

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation to customers with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify the customer via email or SMS with directions for re-delivery. 

 

You can use this link to track you order on Direct Freight.    

HUNTER COURIERS

Your customers will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and your customers will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.

 

You can use this link to track you order on Hunter Express.

SENDLE

Your customers will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.

 

You can use this link to track you order on Sendle. 

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. Your customers will also be notified once the order has been delivered. 

 

You can use this link to track you order on StarTrack. 

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.

 

You can use this link to track you order on TNT Australia.

TEAM GLOBAL EXPRESS

A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, your customers should receive a card with instructions to collect the parcel. They can also visit the Team Global Express website to arrange a re-delivery.

 

You can use this link to track you order on Team Global Express.

FAQs

How long does it take for my order to be dispatched?

Estimated dispatch timeframes are 1-2 business days after payment has been received. Our delivery services cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise. 

 

Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.

 

What if my order is classed as an 'undeliverable postcode'?

We try our best to deliver our items Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. Those orders with no shipment service will be cancelled and refunded automatically with email notification. We will also personally send you an email to inform you of this. The refund can take several business days to process, so kindly contact us for more information if you live in a remote/regional area to be sure your order can be delivered to you.

 

How does shipping to New Zealand work?

Some of our items are available for shipping to New Zealand. This must be arranged prior to placing an order so that we can confirm this is possible for the item you are interested in. All orders over NZ$1000 will incur a Duty tax. The courier company will help to process this fee and charge the end customer on arrival. For more information head here.

 

What if I provide the wrong postage address?

Once you’ve placed an order through Delldesign Living, unfortunately the order details cannot be changed including shipping address and name.