Shipping Guide

If you are unsure what courier is linked to your tracking number you can check here https://www.17track.net/en. 

Here is a list of the shipping carriers we use. On some occasions, we may use other carriers to deliver your order.

AUSTRALIA POST

Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).

Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is to keep you aware of Australia Post’s expected delivery time.

Sending parcels within the same state

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and country locations	3-4 days
	Between country locations	4-5 days

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitan areas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local office

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

 

ALLIED EXPRESS

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.

Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

 

TEAM GLOBAL EXPRESS

Parcels weighing less than 30kg can be dispatched with Team Global Express. Team Global Express is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label, enabling you to track your items through the Team Global Express website.

A non- PO Box address is required for Team Global Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Team Global Express website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.myteamge.com/

 

HUNTER COURIERS

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you

to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

The item will be returned to the depot if the delivery is missed. Our customer service

team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

COURIERS PLEASE

Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.

All the freights are ATL (Authority to Leave).

To track the item dispatched with Courier Please, please visit Parcel & Postage Tracking - Track Your Item > CouriersPlease and use the given tracking number.

STEADFAST LOGISTICS

Steadfast Logistics is an Australian-owned company committed to delivering customers the best industry-standard services. From the initial consignment to final delivery, Steadfast Logistics efficiently manages the entire process so you can focus on other important aspects of your business. 

Steadfast Logistics has collaborated with Machship to provide you a seamless experience from quoting to completion of delivery. When you sign up with Machship, you get access to the simplest and the most all-inclusive Freight Management System (FMS) that enhances efficiency, gives you more control, and provides real-time tracking, comprehensive fiscal and operational reports, and work-flow notifications to keep you informed along the way.  

Our core values revolve around reliability, transparency, and an unwavering commitment to achieving the highest level of customer satisfaction. We understand that in today’s fast-paced world, precision and speed are crucial. So we go the extra mile to ensure your shipment arrives when and where it needs to be. For more information, click here. 

You can track your order by visiting https://steadfastlogistics.com.au/track/

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.

If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.

A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

UNDELIVERABLE POSTCODES

We try our best to deliver our items Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. Those orders with no shipment service will be cancelled and refunded automatically with email notification. We will also personally send you an email to inform you of this. The refund can take several business days to process, so kindly contact us for more information if you live in a remote/regional area to be sure your order can be delivered to you.