Electronics & Appliance Purchase Policy

Privacy Policy

Electronics & Appliance Purchase Policy

Warranty & Return

PLEASE READ THE FOLLOWING:

Electronics sold at Delldesign Living come with a 3-month warranty from date of sale. Damages that occur as a result of misuse of the product by the user or during delivery will not be covered by our warranty.

The warranty does not cover any accessories or bonus gifts. With regards to the accessories and bonus gifts, they would be noted in our listing, including (but limited to) battery, carry bag, etc.

Warranty Claims:

ALL Claims need to be sent to us viaย delldesignliving@gmail.com To prevent unnecessary claim delays, we ask that the following be included in the initial claim email:

Order Number (starting with DL- then a series of numbers | clearly shown on your order confirmation invoice)

Manual with missing parts indicated (if applicable)

Images/Video clearly showing fault (if applicable)

Images/Video clearly showing goods in the original packaging (if applicable.

PLEASE NOTE: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.

Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

Faulty or Damaged in Transit Products:

Send us an email with pictures/video of the received product clearly indicating the fault. If applicable, include the manual with the required part circled and inform us of the quantity. In addition, please provide a brief explanation of the fault and what the customer would prefer - compensation or replacement of parts/product.ย 

We will assess each situation on a case-by-case basis and advise you whether we will send replacement parts, offer a full or partial refund, or replace the product.ย 

Kindly do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer will not be refunded if the return is not approved and the return label has not been provided.

Missing or Damaged Parts under 12-month warranty:

In case a customer receives a product with a missing or damaged part, we kindly ask that you specify using the instruction manual and the quantity needed. Where applicable, please circle the part in the manual and send us its pictures.

Once we receive all the necessary details, we can issue the part to be dispatched at the earliest. We will send an email containing tracking information when it is available.ย 

Dispatch of spare parts from our HQ can take up to two working days, and up to 14 days for delivery.

If no spare part is available at that time, we will provide an alternative solution in-line with the Australian Consumer Law.